Order Cancellation
- Orders can be canceled within 12 hours of placement, provided they have not been processed or shipped.
- To request a cancellation, contact our support team at support@webherald.shop with your order details.
- If the order has already been processed or shipped, it cannot be canceled. However, you may be eligible for a return once you receive the product.
- Refunds for canceled orders will be processed within 3-5 business days back to the original payment method.
Return & Refund Policy
We accept returns for eligible items within 7 days of delivery.
Eligibility for Returns:
- The product must be in its original packaging, unused, and in the same condition as received.
- Items such as earphones, screen protectors, and custom phone covers are non-returnable for hygiene and personalization reasons.
- Any defective, damaged, or incorrect item received is eligible for a full refund or replacement.
- Customers must provide proof of purchase and photographic evidence of damage (if applicable) when requesting a return.